We build the software utilities can't buy off the shelf.
Intelliwork is an IT services company built around a deep niche: the utility landscape. We design and deliver grid modernization systems, digitalization & AI platforms, and the custom software engineering that ties it all together — for DISCOs, meter vendors, and system integrators who need more than a generalist IT vendor.
// Grid Modernization Systems & Software · Digitalization & AI · Software Development Services
Utilities don't need another generic IT vendor. They need one that understands the grid.
Most IT partners bolt generic tools onto utility processes they don't fully understand. Here's what that costs DISCOs and vendors every day.
Disconnected systems
AMI, MDM, billing and analytics tools that don't talk to each other — run by vendors who don't understand the Meter-to-Cash process.
Legacy platforms that can't evolve
Ageing head-ends and MDC platforms turn every new meter vendor or regulatory change into a multi-month integration project.
Reactive, not predictive, operations
Without predictive intelligence, tampering, billing gaps and asset failures are only caught after the damage is already done.
Generalist vendors, niche problems
DLMS engineering, MDM integration and utility compliance need engineers who've lived this world — not a generalist software shop.
Three practices. One IT partner for the utility landscape.
From grid-side engineering to enterprise software, we cover the full stack utilities and vendors need — without handing you off between vendors.
Grid Modernization Systems & Software
We bring 25+ years of hands-on smart metering and grid engineering to modernization programs — from AMI strategy through DLMS-based platform engineering and MDM system integration.
- AMI Consultancy — architecture, specifications and compliance for standards like DDS-98, DDS-110, NTDC/PPMC/UDIL and utility-specific requirements
- DLMS-based Engineering Solutions — vendor-agnostic decoding and MDC platforms engineered on DLMS from the ground up
- MDM System Integrations — connecting head-ends, MDM and billing/ERP systems into one coherent Meter-to-Cash flow
Digitalization & AI
We monitor and model across meter, communication and platform layers because problems cascade — then turn that into operational intelligence, IoT platforms, and predictive risk models your team can act on.
- Operational Intelligence — real-time fleet monitoring across meter validations, communication health and MDC health, surfaced in a Smart Operations Center
- IoT Platform — device onboarding, telemetry ingestion and fleet management for connected utility assets
- Energy Analytics — consumption patterns, load behaviour and loss/leakage analytics that turn raw readings into decisions
- Risk-based Predictive Platform — predictive tamper, failure and revenue-risk scoring that prioritises field action before losses happen
Software Development Services
Beyond the metering stack, our software team designs, builds and supports the applications and platforms that utilities, vendors and integrators run their operations on.
- General Software & Application Development — web, mobile and enterprise applications built to your specification
- Platform Engineering — designing, building and scaling software platforms end-to-end, from architecture to production
- Support Services — managed support, AMCs and sustaining engineering for systems already in production
Three platform generations. SLAs that tighten with every release.
Not a pilot — production infrastructure with a roadmap to one million meters.
| SLA Metric | V1.0 | V1.5 | V2.0 |
|---|---|---|---|
| Daily Collection Efficiency | > 95% | ≥ 98% | ≥ 99% |
| 95th-pct Sessions / Meter | < 10 | < 6 | < 4 |
| Daily Drift Index | ≤ 10% | ≤ 5% | ≤ 2.5% |
| Recovery Rate | > 90% | > 95% | > 98% |
A delivery methodology built for utility-grade systems.
Whether it's a DLMS integration, an analytics platform, or a custom software build, every engagement runs through the same disciplined delivery model.
Discover & Assess
Stakeholder workshops, systems audit, and standards/compliance mapping to understand the as-is estate.
Design & Architect
Solution architecture, integration design, and detailed specifications reviewed with your team.
Build & Integrate
Agile, sprint-based delivery — DLMS/MDM engineering, platform development, and IoT/analytics builds.
Validate & Deploy
Testing, UAT, and phased go-live, benchmarked against agreed SLAs before full rollout.
Operate & Support
AMC, monitoring, and continuous improvement — because production systems don't stop needing attention.
Why utilities and IoT vendors choose us
Vendor-agnostic by design
Our integration layer normalises any DLMS meter from any vendor. No lock-in, no rip-and-replace — your existing fleet, unified.
Production-proven at scale
200,000+ meters live across multiple deployments, with a validated roadmap to one million.
SLA-backed performance
Collection efficiency, recovery rate and drift — committed in writing and tightened every generation.
Built by domain engineers
25+ years in smart metering, a PhD-led product practice, and a software team that ships enterprise-grade applications.
Intelligence, not just software
The only practical way to know why a meter failed, whether its data can be trusted, and where risk is building across your fleet.
Fast time-to-value
Turn a 30-day reporting lag into live, actionable insight — issues caught before month-end, not after.
A record across the utility technology stack
| Engagement | Scope | Client |
|---|---|---|
| AMI System Specifications Study | Smart meter, MDC & KE integration specs | Karachi Electric |
| HES/MDC G2 Go-Live | Three-phase & single-phase, Q2 2026 | Transfopower |
| HES/MDC G1 Go-Live | 50,000+ meters across 3 instances | Transfopower |
| Integration Layers (UDIL) | Three-phase & LT meters | Accurate |
| AMI End-to-End Validations & Monitoring | Real-time monitoring framework | Vertex Electronics |
| Smart Meter Deployment & Billing Integration | Hexin rollout strategy & monitoring | HESCO / Accurate |
Re-architecting smart metering specifications for Karachi Electric
A complex estate — smart meters, head-ends, MDM and SAP billing — with integration pain points, fragmented governance and limited analytics visibility.
Mapped the full estate
- Smart meters, head-ends, MDM & SAP billing
- Integration pain points
- AMI process governance
- Data & analytics, plus field visits
Designed the target state
- Architecture options
- Locally manufactured smart meter design
- Universal head-end architecture choices
Delivered the blueprint
- DOL 3-phase specifications
- Universal head-end specifications
- KE integration specifications
The team that's built this before
Engineering-led leadership across utility metering, software platforms, and delivery.
Shahab Ahmed
An industry veteran in Smart Metering Systems with 20+ years in the field, bringing a unique hands-on background in Data and AI. Most recently Chief Data Scientist for a fintech, his grid modernization consultancy spans strategic advisory, design of mission-critical M2M systems, and niche support for constrained on-prem environments. B.Eng Electrical Engineering, with further affiliations and coursework in Data & AI from the MIT Sloan School of Management.
Dr. Samyan Wahla
15+ years across academia and industry, 5+ years leading UDIL and MDC technical direction — now driving product strategy across metering, IoT and analytics platforms. PhD in Computer Science.
Umair Khan
15+ years across utility and telecom sectors, delivering engineering excellence in people, process and technology — from grid systems integration to software platform delivery.
Let's find where we can create value together.
Grid modernization, digitalization & AI, or a custom software build — the next step is a short discovery conversation to map common ground.
- 1A discovery call to find shared areas of interest.
- 2A joint plan for technical engagement and commercial handoffs.
- 3An engagement agreement for the right practice area — grid modernization, digitalization & AI, or software development.
Request received
Thanks — we'll be in touch within one business day to set up your discovery call.